Customer Support Executive

customer service

Husys Consulting Limited

Hyderabad

12/26/2017 07:11:24

Job Description

Offering necessary assistance and support to the clients by responding to customer inquiries and resolving complaints or forwarding them to the appropriate department for solution.

Providing information with respect to insurance policies, and also communicating any changes in
policy to existing and prospective clients.

Serve as a middleman between the company and its customers

Keep the customers informed and satisfied at all times.

Requirements

 At least 12 months experience in International voice/ semi voice process.
 Excellent written and verbal communication skills in English are MUST.
 Passionate towards the job.
 Highly energetic and positive personality.
 Should be a graduate.
 Ability to analyze and solve customer queries over the phone and email (INBOUND, NO SALES ).
 Car Insurance or Home Insurance customer support process exposure will be an advantage.

Responsibilities

  Ensure that customers make buying decisions armed with the right amount of information.

  Discuss with customers on telephone and provide information on the company’s products

and services, analyze customer’s complaints and recommend solutions.

  Understand the company’s insurance policies and products and be able to tell whether a

policy covers a type of loss or not.

  Call up customers who had previously called to complain to know if their challenges have

been resolved and to ensure that they are now satisfied.

 Receive claim reports take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.

  Communicate changes or adjustment in policies to clients.

  Send newsletters, mails, and other forms of correspondences to customers.

  Forward all filed claims to the appropriate department for handling and investigation.

  Assist in soliciting sales of new products and policies.

  Liaise with other departments and provide support to them.

  Assist clients in filling of policy documents and contact them whenever any error is

discovered, or when it needs to be corrected.