Customer Success Associate

Excellent Communication, Cloud HRIS Knowledge & Problem Solving

Husys Consulting Limited

Hyderabad

2.0 to 3.5 Lakhs

08/12/2021 10:14:21

Job Description

All your dreams can come true with the right choice!!
Excellent learning environment with great opportunities!!

We are on search for young graduates who are enthusiastic about gaining experience in cloud HRIS technology implementation with proven experience on HRIS life cycle, An ideal candidate should be good at configuring, training and support on HR software application.

Role: Customer Success Associate (HRIS)
Qualification: Any Graduate
Work Location: Hyderabad (Currently Work From Home)
Required Experience:1-2 years
CTC: 2.0-3.5 L/A
Preferably Female Candidates

About us:
Husys, Started in the year 2002 with a vision to make the SMEs [Small and Medium Enterprises] of the country get a proper structure for their businesses and their human resources leading them to succeed. We strive hard to achieve our mission to enable the businesses of our clients. With our dedicated and experienced HR professional team, we are now pioneers in handling the HR Function Management and HR Consulting Services in the diverse field within it. We have handled HR Function Management projects with the modernised methods of technologies for our Local, National, Global SME clients and some of the Fortune listed 500 companies.

We are lean and agile in adapting to the dynamic changes in modernised methods of technologies. Our dedicated team efforts have resulted in the introduction of APHUSYS application, which is a one-stop solution for complete employee life cycle from hire to retire and this is one of its kind in the market. We are well known for providing technologically innovative solutions through an ongoing commitment to quality, and excellence in our field.

Job Description:
1. Responsibility for client success for their entire life cycle of launch, scale and celebrate.
2. Pre-Sales demo and technical clarification for prospective enquirers.
3. Product installation/configuration and customer on-boarding.
4. Responsible for deep understanding of our product and user live training and support.
5. Documentation and assessments of user journey.
6. Interacting with clients and measuring customer satisfaction.
7. Actively contributed in product development based on the customer experiences.

Requirements

Desired skills set:
1. Problem Diagnosis and Creative Solutions
2. HRIS Project Management
3. Familiar on usage of CRM, Help Desk, MS-office, B-B web & mobile app tools
4. Ability to learn new software platforms quickly and Self starter.
5. Basic Knowledge on Technology and HR practices
6. Good Work ethics, Confidence, Listening and Proactive
7. Good Presentation and Strong Communication

Kindly apply to this post, if your desire matches with our current job responsibilities & skills set.